Shipping
Shipping and production timeline questions? Review our shipping FAQ below!
Since we are custom 3D printing your order, production typically takes 5-8 business days prior to shipping. If you are ordering a Custom Popper, please allow for a few extra days to reach out to you to begin the design process. Custom order timing depends on your order in our design queue as well as receipt of your approval of your custom product.
Your products should arrive at your doorstep within two weeks of ordering. We’ll definitely ship your order earlier if we can!
We do ship worldwide! If you are outside the United States, shipping could take four to six weeks. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost.
We recommend tracking your order directly through the UPS or USPS websites rather than using the Shop app. The Shop app uses its own internal algorithm to generate “estimated delivery” dates, and unfortunately, it’s often inaccurate.
For the most reliable tracking information, please use the carrier’s official tracking page linked in your shipping confirmation email.
If you’re trying to estimate when your order will arrive, we suggest counting business days (Monday–Friday, excluding holidays) from the date your order was placed. Standard shipping typically takes 10–14 business days to arrive, while expedited and extra expedited shipping options are delivered within 7 or 4 business days, respectively.
- Shipments that are returned due to incorrect information will be subject to a reshipment charge.
- We are not responsible in the event the business is closed or if the recipient is not available to receive the package when delivered.
- We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package.
- If your package says that it has been delivered but is not at your delivery address, please contact the shipper (usually UPS) directly with your tracking number so that they may help you locate the package. We do not have any extra information on the whereabouts of your package.
Have an issue with your order such as damage during transit? We do over very best to take care of you so you can get back to popping as quickly as possible. For specific information, check out our Product Warranty and Support page.
